pkr8 Privacy Policy
Your Data, Handled Responsibly

1 Who We Are

pkr8 (referred to as "pkr8", "we", "us", or "our") operates the online casino and sports betting platform accessible at pkr8.org. pkr8 holds an international gaming licence and operates in compliance with the applicable data protection obligations imposed by that licence.

For the purposes of this Privacy Policy, pkr8 acts as the data controller in respect of the personal data of players who register accounts and use the pkr8 Platform. If you have any questions about how your data is handled, please contact our dedicated Data Support team using the details set out in Section 14 of this Policy.

2 Scope of This Policy

This Privacy Policy applies to all personal data processed by pkr8 in connection with the operation of the pkr8 Platform, including:

• Data collected during the account registration process.
• Data collected during KYC identity and age verification.
• Data generated by your use of casino games, sports betting, and other Platform features.
• Data associated with financial transactions conducted on the Platform in PKR.
• Data collected through communications with the pkr8 support team.
• Technical data collected automatically when you access the Platform via browser or mobile device.

This Policy does not apply to third-party websites, payment processors, or gaming software providers, each of which operates under its own independently published privacy policy. pkr8 is not responsible for the data practices of those third parties.

3 Data We Collect

3.1 Identity & Registration Data

When you create a pkr8 account, we collect your full legal name, date of birth, residential address in Pakistan, email address, and Pakistani mobile number. This information is mandatory for account creation and cannot be omitted.

3.2 Identity Verification (KYC) Data

To comply with our licensing obligations and to enforce the 21+ age restriction, pkr8 may require documentary proof of identity and age. Acceptable documents include a valid Pakistani CNIC, passport, or driving licence. Copies of these documents are securely stored and used solely for verification purposes.

3.3 Financial Data

pkr8 collects records of all deposits and withdrawals made on the Platform, including amounts in PKR, payment method used (e.g., JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, or USDT TRC20), transaction timestamps, and transaction reference identifiers. We do not store full card numbers or full bank account credentials on our servers.

3.4 Gaming & Activity Data

We collect records of games played, wagers placed, sports betting activity, session durations, login and logout timestamps, and the outcomes of all gaming transactions. This data is used for responsible gaming monitoring, fraud prevention, and dispute resolution.

3.5 Technical & Device Data

When you access pkr8, our systems automatically collect your IP address, browser type and version, operating system, device identifiers, and general geolocation data (country and city level). This data is used for security, fraud detection, and platform performance analysis.

3.6 Communications Data

If you contact pkr8 support by email or through the Platform, we retain records of those communications, including the content of messages and any attachments, for the purpose of resolving queries and maintaining a support history.

4 How We Collect Your Data

pkr8 collects your personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, or contact our support team.
• Automatically — through cookies, session logs, and technical tracking tools when you access and use the pkr8 Platform.
• From payment providers — confirmation data returned by payment processors (e.g., JazzCash, EasyPaisa, HBL) when a transaction is executed on your behalf.
• From identity verification services — where pkr8 engages third-party KYC providers to verify the authenticity of identity documents, such providers may return verification results and associated metadata.

5 Legal Basis for Processing

pkr8 processes your personal data on the following legal bases:

• Contractual necessity — processing required to create and manage your pkr8 account, facilitate transactions, and provide the gaming services you have requested.
• Legal obligation — processing required to comply with our gaming licence conditions, anti-money laundering (AML) obligations, KYC requirements, and applicable data retention laws.
• Legitimate interests — processing carried out to detect and prevent fraud, protect the integrity of the Platform, and improve our services, where such interests are not overridden by your fundamental rights.
• Consent — where you have expressly opted in to receive marketing communications from pkr8. You may withdraw this consent at any time by contacting support.

6 How We Use Your Data

pkr8 uses your personal data for the following purposes:

• Creating and maintaining your pkr8 account and providing access to Platform services.
• Verifying your identity and age in compliance with our 21+ policy and KYC obligations.
• Processing PKR deposits and withdrawals via your chosen payment method.
• Administering bonuses, promotions, and loyalty rewards in accordance with their applicable terms.
• Monitoring gaming activity for the purposes of responsible gaming, including enforcing deposit limits and self-exclusion requests.
• Detecting, investigating, and preventing fraudulent, abusive, or illegal activity on the Platform.
• Providing customer support and resolving account disputes.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• Sending marketing communications where you have provided consent and have not subsequently opted out.
• Complying with our reporting obligations to our licensing authority.
• Improving the pkr8 Platform through analysis of aggregated, anonymised usage data.

7 Sharing Your Personal Data

pkr8 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and cryptocurrency networks require certain transaction data to process your deposits and withdrawals.
• Identity verification providers — Third-party KYC services engaged by pkr8 to verify the authenticity of identity documents submitted during the verification process.
• Gaming software providers — Game studios and live casino providers receive anonymised session data necessary to deliver and maintain the gaming products on the Platform.
• Regulatory authorities — pkr8's licensing authority and any competent regulatory body may request player data as part of their supervisory functions. pkr8 will comply with lawful requests.
• Law enforcement — Where pkr8 is required by law, court order, or regulatory directive to disclose personal data to law enforcement agencies.
• Professional advisors — Solicitors, auditors, and compliance consultants engaged by pkr8, all of whom are bound by appropriate confidentiality obligations.

All third parties with whom pkr8 shares personal data are required to implement appropriate technical and organisational security measures to protect that data in accordance with applicable standards.

8 Cookies & Tracking Technologies

pkr8 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit pkr8.org. They serve the following functions:

• Essential cookies — Required for the Platform to function correctly, including maintaining your login session, remembering your language preference, and enabling secure transactions.
• Performance cookies — Used to collect anonymised data about how players use the Platform, such as page load times and navigation paths, to help pkr8 improve service delivery.
• Functional cookies — Enable personalised features such as remembering your preferred game categories, deposit method, or responsible gaming settings between sessions.
• Security cookies — Used to detect and prevent fraudulent login attempts and to enforce session time limits.

You may configure your browser to refuse or delete cookies. Please note that disabling essential cookies may impair the functionality of the pkr8 Platform and prevent you from completing deposits, withdrawals, or gameplay.

9 Data Security

pkr8 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit SSL/TLS encryption for all data in transit.
• Encryption of sensitive data at rest in our databases.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments conducted by independent third-party security firms.
• Two-factor authentication options for player accounts.
• Automated fraud detection systems monitoring for unusual account activity around the clock.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkr8 will notify affected players and relevant regulatory authorities within the timeframes required by applicable law.

10 Data Retention

pkr8 retains your personal data for the following periods, after which it is securely deleted or irreversibly anonymised:

• Account and identity data — Retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with our gaming licence and AML obligations.
• Financial transaction records — Retained for a minimum of 5 years from the date of the transaction.
• Gaming activity data — Retained for 2 years from the date of the gaming session, except where longer retention is required for ongoing dispute resolution.
• Support communications — Retained for 3 years from the date of the most recent communication in a support thread.
• Marketing consent records — Retained until you withdraw consent, plus an additional 12 months to evidence the withdrawal.

Where pkr8 is under a legal obligation to retain data for longer than the periods stated above, the legal obligation will take precedence.

11 Your Data Rights

As a pkr8 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact pkr8 support using the details in Section 14:

12 Children & Minors

pkr8 uses age verification as part of its KYC process to enforce this restriction. If you have reason to believe that a minor has accessed or created an account on pkr8, please contact our support team immediately so that we may investigate and take appropriate action. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites.

13 Changes to This Privacy Policy

pkr8 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — pkr8 will notify you by email to the address registered on your Account at least 7 days before the changes take effect.

Non-material changes (such as typographic corrections or clarifications that do not affect the substance of the Policy) may be made without prior notice. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

Continued use of the pkr8 Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should discontinue use of the Platform and request Account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data pkr8 holds about you, please contact our support team. Our team operates around the clock from Pakistan and serves players from Karachi, Lahore, Islamabad, Faisalabad, and across the country.